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Dane County 911

Recruitment

Dane County's Department of Public Safety Communications offers Emergency Dispatcher career opportunities. Emergency Dispatchers, or Communicators, receive and dispatch emergency requests to over 70 law enforcement agencies, fire departments, and emergency medical services. Communicators process more than 350,000 calls annually and operate complex communications and computer equipment.

Why Choose to Work with Dane County PSC?

Working for Dane County Public Safety Communications is more than just a job; it's a challenging and rewarding career that makes a real difference in people's lives. Our benefits package includes:

  • $32.55 per hour starting rate of pay
  • Additional $2 per hour Undesirable Hours Premium Pay (any hours worked between 6pm-6am, and any hours on Saturday or Sunday)
  • Fully paid Dental and HMO Health Insurance premiums
  • Paid parental leave
  • Paid caregiver leave
  • Employee Assistance Programs
  • Wisconsin State Retirement System
  • Access to 457 Plan
  • Full Dane County benefits package information in this link

Job Responsibilities

Communicators (also called Dispatchers or Telecommunicators) are primarily responsible for:

  • Answering emergency, non-emergency, and administrative telephone calls
  • Properly interrogating callers utilizing nationally recognized protocols and local policies and procedures, to determine location and nature of emergencies
  • Simultaneously entering gathered information into the computer-aided dispatch (CAD) system
Call Center Training

Training

All newly hired Communicators attend an intensive, fully paid, multi-week Communicator Training Academy. The academy consists of a comprehensive program designed to prepare new Communicators to handle the situations they will encounter on the job. Topics discussed include internal operating procedures, crisis intervention, stress management, and customer service, among others. 

During classroom training, employees will receive Emergency Medical Dispatch, Emergency Fire Dispatch, and CPR certifications.

As an essential employee, Communicators must be available to work any shift, including nights, weekends, holidays, during severe weather conditions and mandatory overtime to maintain minimum staffing levels.

Prerequisites

  • Applicant must have graduated from high school or obtained a GED
  • Must have a demonstrated the ability to multitask
  • Experience dispatching law enforcement, fire and/or emergency medical services is desirable, but not necessary
  • After applying, candidates take CritiCall, a dispatcher simulator test. A successful score of 80% or above is necessary to continue in the hiring process.

View Current Openings

Please click here to check for currently available positions. Sign up here to receive e-mail notifications for future position openings.

Contact Johnny Leonard at leonard.johnny@countyofdane.com regarding questions about the process.