Seal of Dane County County of Dane
Dane County 911


Dane County's Department of Public Safety Communications offers Emergency Dispatcher career opportunities. Emergency Dispatchers, or Communicators, receive and dispatch emergency requests to 80 law enforcement agencies, fire departments, and emergency medical services. Communicators process more than 600,000 calls annually and operate complex communications and computer equipment.

Why Choose to Work with Dane PSC?

Working for Dane County Public Safety Communications is more than just a job; it's a challenging and rewarding career that makes a real difference in people's lives.

Job Responsibilities

Communicators (also called Dispatchers or Telecommunicators) are primarily responsible for:

  • Answering emergency, non-emergency, and administrative telephone calls
  • Properly interrogating callers utilizing nationally recognized protocols and local policies and procedures, to determine location and nature of emergencies
  • Simultaneously entering gathered information into the computer-aided dispatch (CAD) system
Call Center Training


All newly hired Communicators attend an intensive multi-week Communicator Training Academy. The academy consists of a comprehensive program designed to prepare new Communicators to handle the situations they will encounter 'on the job'. Internal operating procedures, crisis intervention, stress management, and resource availability are only a few of the academy's offerings.

At the end of the training, graduates will receive Emergency Telecommunicator, Emergency Medical Dispatch, and Emergency Fire Dispatch certifications.
Note: Newly appointed Communicators may be assigned to work any shift, including nights and a high percentage of weekends and holidays.


  • Applicant must have graduated from high school or obtained a GED
  • Must have a demonstrated the ability to multitask
  • Experience dispatching law enforcement, fire and/or emergency medical services is desirable, but not necessary

View Current Openings

Emergency Communications is not a job. It is a personal commitment to using our minds and talents to benefit the people we serve. It is a career that is not for self-interest, but for the common good of all people. Not everyone is suited for a role like this, but for those that are willing to put themselves out there, the rewards are powerful.

Please click here to check for currently available positions. Sign up here to receive e-mail notifications for future position openings.

Contact Johnny Leonard at regarding questions about the process.