Dane County Government
Public Safety Communications (911)

911 Technician



Dane County's Department of Public Safety Communications has professional positions for emergency dispatch personnel to receive and dispatch requests for more than 80 law enforcement agencies, fire departments and emergency medical services. Communicators process more than 600,000 calls annually and operate complex communications, and computer equipment.

Working for Public Safety Communications is more than just a job; it's a challenging and rewarding career that allows you to work with the latest technology, dedicated people, and the personal satisfaction that you make a difference in people's lives.

In order to become a Communicator with Public Safety Communications, the applicant must have graduated from high school and have a demonstrated ability to multitask. Experience dispatching law enforcement, fire and/or emergency medical services is desirable.

Communicators (sometimes referred to as Dispatchers or Telecommunicators) have a primary responsibility to process calls by answering emergency, non-emergency, and administrative telephone calls, properly questioning callers utilizing nationally recognized protocol and local policies and procedures, to determine location and nature of emergencies while simultaneously entering the information into the computer aided dispatch (CAD) system.

All newly hired Communicators attend an intensive 7 week Communicator Training Academy. The academy consists of a comprehensive program designed to prepare new Communicators to handle the situations they will encounter 'on the job'. Internal operating procedures, crisis intervention, stress management and resource availability are only a few of the academy's offerings. A 40-hour Emergency Telecommunicator Course is presented. The training also includes Emergency Medical Dispatch and Emergency Fire Dispatch certifications.

Newly appointed Communicators may be assigned to work any shift, including nights and a high percentage weekends and holidays.

Emergency Communications is not a job: It is a personal commitment of our minds and talents to benefit the people we serve. It is a higher calling, with tremendous responsibility that demands personal sacrifice, not for self-interest, but for the common good of all people. It is a calling not suited for everyone, but we have chosen it as ours.

Please check jobs.countyofdane.com to see if positions are available, or email Paul Logan at logan@countyofdane.com to learn about future opportunities. 911 Emergency Personnel


Communicator Job Facts