Dane County's Department of Public Safety Communications offers Emergency Dispatcher career opportunities. Emergency Dispatchers, or Communicators, receive and dispatch emergency requests to 80 law enforcement agencies, fire departments, and emergency medical services. Communicators process more than 600,000 calls annually and operate complex communications and computer equipment.
Working for Dane County Public Safety Communications is more than just a job; it's a challenging and rewarding career that makes a real difference in people's lives.
Communicators (also called Dispatchers or Telecommunicators) are primarily responsible for:
All newly hired Communicators attend an intensive multi-week Communicator Training Academy. The academy consists of a comprehensive program designed to prepare new Communicators to handle the situations they will encounter 'on the job'. Internal operating procedures, crisis intervention, stress management, and resource availability are only a few of the academy's offerings.
At the end of the training, graduates will receive Emergency Telecommunicator, Emergency Medical Dispatch, and Emergency Fire Dispatch certifications.
Note: Newly appointed Communicators may be assigned to work any shift, including nights and a high percentage of weekends and holidays.
Emergency Communications is not a job. It is a personal commitment to using our minds and talents to benefit the people we serve. It is a career that is not for self-interest, but for the common good of all people. Not everyone is suited for a role like this, but for those that are willing to put themselves out there, the rewards are powerful.