Dane County Government
Public Safety Communications (911)

Compliments and Complaints

The employees of Dane County Public Safety Communications strive to respond to the needs of the public by providing professional, effective, efficient, telecommunication response to calls by citizens and public safety responders.


All persons the department has official contact with, including public and agency staff, are considered customers.

It is our policy that the attitude expressed in the Communicator's voice and mannerisms will show concern for the customers, and will be respectful, non-judgmental, non-complacent, and non-sarcastic. The member's voice and mannerisms will give the customer the impression that this is the most important call or encounter the Communicator will ever be involved with.


As a means of maintaining Dane County Public Safety Communications performance and community relations, our department:

Procedures For Submitting a Compliment or Complaint

If your interaction with our department either exceeded or failed to meet your expectations, please let us know by completing an Incident Inquiry Form below.

Incident Inquiry Form

A form may also be requested in the following ways:

(608) 267-3911, Monday thru Friday 8:00 a.m. to 4:00 p.m.
U.S. mail
Dane County Public Safety Communications
ATTN: Incident Inquiry
210 Martin Luther King Jr. Blvd. Room 109
Madison, WI 53703
(608) 266-9861

Notification of Inquiry Receipt and Status

Once your inquiry has been received, you will be notified of the receipt of your complaint. This notification can be by way of telephone call or email.

Once your inquiry has undergone the proper investigation either the communicator's Shift Supervisor, the Assistant Operations Manager, Operations Manager or the Director will notify you of the conclusion and result of the investigative process. Results of complaint investigations are reported to the Public Protection & Judiciary Committee of the Dane County Board.